Refund policy

Refund Policy

Each MokoMaya piece is handcrafted from upcycled glass and hand-painted in small batches, so slight variations in colour, pattern placement or finish may occur from piece to piece. We hope you love each product, but if not, please read our returns and refunds policy below.

From Kenya

If you would like to return an item, you must notify us within 14 days of the delivery date. To notify us, please send us a message via our Contact page.

The cost of sending the item back to us will be at your own expense. Any shipping costs are non-refundable.

Please ensure the item is returned unopened, unused, and in its original packaging. We recommend using a tracking service to ensure the item is safely delivered to us. MokoMaya is not liable for any lost or undelivered returns.

Once we receive the returned item, we will send you an email to confirm it's in perfect, undamaged condition and then issue your refund.

From the Rest of the World

Unfortunately, we cannot accept returns from countries outside of Kenya unless the product is faulty or damaged. This is due to the duties and taxes that would be incurred as a result of reimporting the items.

Damaged or Faulty Items

Every MokoMaya product is carefully quality-checked and packaged by a member of our team before it's delivered to you, so we hope that you never receive a faulty or damaged product. However, if you feel there is a quality fault or you have received an incorrect order, please send us a message immediately via our Contact page and we will resolve the issue as quickly as possible.

We will reimburse you for the postage of your returned parcel if there is a quality fault or incorrect order.

Support

If you need any help with regard to returns or refunds, please don't hesitate to reach out via our Contact page, we'll get back to you as soon as possible.