Shipping policy
Shipping Policy
At MokoMaya, we are proud to share our handcrafted, upcycled glass products with customers around the world. Every order is carefully prepared and shipped with care to ensure it reaches you safely and efficiently.
Worldwide Shipping
We ship globally using our trusted logistics partner, DHL Express, providing fast, reliable, and fully trackable international delivery.
Shipping availability may vary for certain destinations due to local regulations or carrier restrictions. If we are unable to ship to your location, we will contact you as soon as possible.
Shipping
Costs, Duties & Taxes Shipping charges, import duties, taxes, and any applicable customs fees are calculated automatically during checkout based on your delivery address and the contents of your order.
The total amount displayed at checkout is the final amount payable for shipping-related charges, ensuring there are no unexpected import costs upon delivery.
Order Processing
Orders are processed as quickly as possible after payment has been received.
Please allow sufficient time for your order to be prepared before shipment.
Processing times may vary depending on product availability and seasonal demand. Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL tracking number.
Delivery Times
Estimated delivery times vary depending on your destination country and customs clearance procedures.
While DHL Express provides fast international delivery, delivery dates are estimates only and cannot be guaranteed. Delays caused by customs authorities, severe weather, public holidays, or other circumstances beyond our control may occasionally occur.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your DHL tracking information, allowing you to monitor your shipment throughout its journey.
If you experience any issues tracking your order, please contact our customer support team and we will gladly assist you.
Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
MokoMaya cannot be held responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information provided during checkout.
If you need to amend your shipping address, please contact us immediately after placing your order. Once an order has been dispatched, we may no longer be able to make changes.
Lost, Damaged or Delayed Shipments
Every MokoMaya product is handcrafted from upcycled glass and carefully quality-checked before dispatch. If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible with your order number and any relevant photographs.
While we will work closely with DHL to help resolve shipping issues, delivery delays caused by the courier, customs authorities, weather conditions, or other circumstances beyond our control are not the responsibility of MokoMaya.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our customer support team and we will be happy to assist you.